Enrollment Technician

Pierce Group Benefits, an AssuredPartners Company is currently the largest provider of employee benefits consulting and administration in North Carolina’s public sector. Our firm is a full-service employee benefits brokerage that builds comprehensive benefits packages for employers in North Carolina, South Carolina, and Virginia. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

We are currently seeking an Enrollment Technician that thrives in a fast-paced environment with exceptional organizational skills.

• Supporting role for our Data Management Team using programs such as Selerix, Employee Navigator, Harmony, Excel, and other technology platforms
• Work closely with our Account Executive team to assist and provide technical support related to the benefits administration system to meet client expectations
• Configure and maintain benefits administration system for clients, including plans, eligibility, coverage options, and premiums
• Develop and maintain reports, including custom data reports
• Respond to benefit and system related inquiries to ensure questions are handled timely
• Troubleshoot system issues and work with necessary parties to resolve errors
• Effective communication with both technical and non-technical co-workers is expected
• Prioritizing and managing multiple projects simultaneously to ensure client satisfaction and completion within a set timeline
• Consistently maintain security and confidentiality of all client data per company policy and HIPAA requirements
• Completing special projects as assigned
• Following company procedures concerning all essential duties and responsibilities

• Associate degree or equivalent experience
• Experience with Selerix’s BenSelect platform or Benefits Administration
• Experience with Employee Navigator
• Excellent problem-solving, logic, attention to detail, and analytic skills
• Knowledge or experience with HIPAA regulations is a
• Exceptional time management and organizational skills to work independently as well as with a team
• Advanced Microsoft Office Skills– Excel (must have), Word, Power Point and Outlook

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!